TERMS % CONDITIONS
GENERAL CONDITIONS OF SALE
1.1 The “seller” BoomBap Wear (House of Lamosa or HOL) has products for sale on the website www.boombapofficial.com, and the “e-commerce” services are available exclusively to end users / “consumers ”.
1.2 The “Consumer” means the individual who works/purchases outside of their business or profession. If you are not a “consumer” we ask you not to make purchases on the online sales website www.boombapofficial.com.
1.3 Boombap Wear (HOL) reserves the right not to process orders received from users who are not “Consumers” or those who do not comply with the general conditions of sale of the Boombap Wear Seller (HOL).
1.4 These general terms and conditions of sale exclusively regulate the offer, transmission and acceptance of orders placed on www.boombapofficial.com between the consumers of Boombap Waer’s online store (www.boombapofficial.com) and the seller.
1.5 The “Consumer” must provide the “Seller” with an e-mail address, or data relating to another form of contact, which are correct and complete and agrees that the “Seller” may contact him using this data, if deemed necessary.
2.1 To order at www.boombapofficial.com it is necessary that the user has an e-mail account and that his browser is configured to accept cookies and pop-ups, in order to allow the use of all seaworthiness conditions of the Boombap Wear online store.
Placing an order at www.boombapofficial.com is easy:
1. Find the products you want to purchase;
2. Add selected products to Shopping Bag;
3. Complete the purchase;
4. Select the payment option;
5. Review your order;
6. Proceed to payment and confirm the order;
7. You will receive an order confirmation by email;
NOTE: your order will only be guaranteed after payment is made.
Your order is confirmed when you select the “Confirm Payment” button (Checkout) at the end of the purchase process. When Boombap receives your order, a message will appear on the screen with your order number and all details of the order. The agreement The purchase order is finalized at that time. An order confirmation is sent to your email. We suggest you print or download this copy for future reference.
We reserve the right not to accept your order, or cancel it even after the automatic confirmation thereof.By submitting the order form, you are accepting the general conditions of purchase, as well as other conditions existing on www.boombapofficial.com, through links, including the general terms and conditions of use.
The seller may not process orders that do not have a sufficient guarantee of good collection; when orders are incomplete or incorrect, or the ordered products are no longer available. We will inform you by e-mail that the sales contract has not been executed and that the seller has not proceeded with the sale, specifying the reasons for this. If the products presented in the online store (www.boombapofficial.com) are no longer available at the time of your last access or when the seller receives the order, the seller must inform about their unavailability within 30 days after receiving the order.
If an order has been placed and payment has been made for products that are no longer available, the seller will refund the money paid for the unavailable items.
2.2 Right not to accept the order or cancel the purchase
Boombap Wear reserves the right to refuse any order for any reason. We also reserve the right to cancel any purchase (even if it has already been accepted by us), (among others) in the following situations, without liability for any damages or costs:* The product is no longer available/in stock ( payments will be returned); * Billing information is not correct or verifiable; * The order is flagged by our Security Systems as an incorrect order or an order susceptible to fraud; * The transfer for payment of the order was not received by us within a period of 5 days after the acceptance of your order; * If we think you are under 16 years old; * If we think you are a reseller; * Unable to deliver to the address provided.
2.3 Data verification
After receiving the order, we can carry out some verifications on it before we prepare it. These checks can include address verification, credibility and fraud verification. In relation to fraud verification we perform partially automated checks on all orders to filter out unusual, suspicious or identified transactions as susceptible to fraud. Suspicions of fraud will be investigated and, if necessary, prosecuted. By confirming your order, you agree to these conditions.
3.1 Payment Methods
Payment methods available on the website are:
– Credit cards (VISA, AMERICAN EXPRESS, MASTERCARD)
– ATM ATM
– MB WAY
We do not accept any payment method other than those mentioned. Please do not attempt to pay by any means other than specified. If you do, we cannot be held responsible for loss of payment or any other damages that may result.
3.2 Payment processing
If you pay by Credit Card, we will deduct the amount due from your account as soon as your order leaves our warehouse. In the case of payment by Credit Card, all details (eg card number or expiration date) will be sent by encrypted protocol to the company that provides remote electronic payment services, without third parties having access to the information transmitted. This information will not be used by Boombap Wear (HOL) except to carry out the necessary procedures for the purchase or chargeback, in case of return, in accordance with the exercise of the right of return or for reporting fraud cases to the police. The purchase price of the products and the transport costs, as indicated in the order form, will be charged to the checking account when the products purchased are actually shipped.
If you are using ATM Reference (MB Multibanco) you have 24 hours after making your request to make the payment. After the aforementioned period, your order will be cancelled.
4.1 Boombap store uses the most robust security technology among the encryption platforms available.
Your payment information will be encrypted from the moment you enter, until your transaction is processed and will not be saved in a public server. Although we use encryption software, the security of information and payments transmitted over the Internet or via e-mail cannot be guaranteed. Boombap Wear cannot be held liable for any damage suffered as a result of the use of electronic means of communication including, but not limited to, recurring damage from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by programs used for communications or virus transmission.
If you choose to pay by ATM Reference, we will start processing the order after we have received the payment. This can take several days. Once 5 calendar days have elapsed after placing the order and if we have not received any payment, it will be cancelled. Payments can only be processed if the information to be used for billing can be verified.
Boombap Wear retains ownership of the company’s products until it has received full payment for all such products.
6.1 The prices of the products displayed on the website contain/include the Added Value (VAT). Shipping charges are applied per order. The exact price of the shipping fee will depend on the country where your order will be delivered.
6.2 Prices are all quoted in euros. Please note that changing the delivery country may have an influence on prices due to shipping costs.
6.3 Your total price
The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please pay only the exact amount specified in the order confirmation and make individual payments per order.
6.4 Price changes
The prices of the products shown on the website are subject to change. Boombap Wear reserves the right to change prices without prior notice. The prices displayed at the time of purchase are the prices applied to that purchase.
6.5 Pricing errors
Please note that even though the website is updated with extreme care, it is possible that the pricing information on the website may contain errors. Boombap Wear does not commit to the offer and reserves the right to cancel your order, should such an error occur.
Boombap Wear does not sell second-hand, defective or inferior quality products on the market. The main features of each product shown on www.boombapofficial.com are found on each product page. Products offered for sale on Boombapofficial.com may not exactly match actual apparel in terms of image and color due to the internet browser and monitor used.
All products have an identification tag. Do not remove the tag from the purchased product if you want to return the purchased product. If you decide to exercise the right to return purchased products, Boombap Wear (HOL) has the right not to accept the return of products that are returned without a label or that have been altered from their original condition or damaged.
8.1 Delivery: where and when
We deliver the products from Monday to Friday. We do not ship on certain holidays. We can only fulfill the delivery of an order if the delivery address is a home or an office located in one of the countries mentioned in the list of available countries.
To receive the order it is necessary to ensure that someone is at the address. This service does not include an appointment or appointment option, so the delivery of the order will be made without prior contact by the carrier. We do not guarantee this period in periods of promotions, sales, Christmas and stock-outs.
A delivery is deemed to have been made or a product is deemed to have been delivered with the signature of the delivery receipt at the agreed upon address.
8.2 Delivery Deadlines
If you confirm your order on a working day until 12:00 and pay by Credit Card or Paypal, your order will be shipped on the following working day (weekends and holidays are not considered working days). If you choose to pay by ATM reference, shipping is less efficient, since we will only send you after receiving payment. This can take between 5-7 days.
The “Seller” will not be liable for non-compliance, or delay in the performance, of any obligation that is due to an event of force majeure, that is to say to an event, act or omission, beyond its reasonable control (Event of Force Majeure – that comprises any event, act or omission beyond the reasonable control of “Seller”). We will attempt to deliver on time to the extent commercially reasonable. As a rule, we always do this, however, we cannot guarantee timely delivery.
8.3 Partial Deliveries
Whenever possible we will try to deliver everything in just one shipment. However, we reserve the right to split the delivery of the order, for example (but not limited to) if a part of the order is delayed or unavailable. In case we proceed with the division of the order, the customer will be notified, by e-mail, of our intention to proceed in this way. For this purpose, the email address provided by the customer at the time of purchase will be used.
8.4 Inspection upon delivery
At the time of delivery, the customer must inspect the package in order to check for any damage. If you find that the products are damaged, the customer must not accept delivery of the order, which will be returned. Boombap Wear will refund the amounts paid for the order and transport as soon as the warehouse receives and completes the return process.
Any claim for non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Boombap Wear cannot be held responsible for its loss.
9.1 Shipping charges apply per order. The exact price of each shipment depends on the country of delivery.
9.2 Free shipping If the customer places an order whose value exceeds the minimum order value defined for his country or campaign, the shipment will be made free of charge, that is, free of charge.
10.1 Order cancellation before shipping
The customer can cancel the order, as long as it has not yet been shipped. Information regarding the status of the order is only accessible to customers who have made the purchase as a Boombap WearStar Customer. If you have placed the order without having identified yourself as a Boombap WearStar customer, the customer must contact Customer Support. If the customer has identified himself as a Boombap Wear customer when making the purchase, he must first check the status of the order through the Purchases and Returns menu located on the left side menu of the Customer Area. And if the order status does not mention “In transit” there is a possibility that it will still be cancelled. However, the customer must contact our Service. Orders for customized products (Boomap Wear Exclusives) cannot be canceled before shipment, as the customization process is already underway, as it starts immediately after receiving the order. However, the customer can proceed with the return according to the return conditions and rules mentioned below.
10.2 Return of Defective Products
The customer has the right to return the delivered products if it is found that they have defects or other non-conformities in relation to the products purchased. If the product has not been used, the return can be made within 30 days after receiving the order. If the product with a possible anomaly has been used and was purchased within a period of less than 24 months, the customer can go to an official Boombap Wear store in the country of purchase or contact Customer Support and request an analysis of the item. If your return is authorized, the price actually paid for the product will be refunded. For more information on how to proceed with the return and chargeback information.
10.3 Return of products by withdrawal
If for any reason you are not satisfied with the products you ordered, you can return them within 30 calendar days after receipt, provided that:• The products have not been washed or used (a unless the product contains information to the contrary, the customer has the right to try on the clothes and shoes to test the size and shape, but cannot wear them); • The product maintains its original characteristics and the packaging is not damaged (carefully opened packaging will not be considered damaged); • The product is complete (eg both items of a pair must be returned); Cannot return:• Products that have been tampered with.
10.4 Return of Offers
Currently it is not possible for a person who received a product as a gift from another person, to return it. In this case, to proceed with the return, you must contact the person who purchased it, in order for them to proceed with the return, according to the Conditions
10.5 Exchange of products or sizes
To exchange one item for another or to exchange sizes, please follow the steps in Returns.
10.6 Information about the return
If your return has as a justified reason the existence of a defect or non-conformity with the ordered products, Boombap Wear will bear the shipping and return expenses. If your return has been made for reasons other than the justified existence of a defect or non-conformity of the ordered products, Boombap Wear will not reimburse the shipping costs. However, when making a return you will be using our transport provider. As the costs incurred by Boombap Wear to make the return are equal to the shipping costs, Boombap Wear will not reimburse the expenses related to the postage initially borne by the customer for the respective order. Refunds will be made based on the form of payment for the amount actually paid. If the customer pays by ATM reference, the customer must give their bank details to our Customer Support, at the time of starting the return process. This indication is necessary for us to refund the money to your account. The customer will receive a refund after the product(s) have been returned and processed.
11.1 For additional information, you can contact the seller via email to email@example.com
12.1 When used in accordance with the established rules, a promotion code entitles the user to take advantage of a promotion/discount related to the purchase of a specific product or for a set of products, during the period indicated/associated with promotional code/promotional campaign.
12.2 Promotional codes can be used for online purchases made on the official Boombap Wear website. The sale, exchange or donation of a promotional code is not allowed. The customer holding the promotional code may not upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not allowed.
12.3 The promotion code is connected with the Boombap Wear (HOL) brand. It is not allowed to use the promotional code in connection with another brand, company or name. It is also not allowed to use the promotional code in an illegal, abusive or disrespectful way, as well as in any other way that could harm the reputation of Boombap Wear (HOL).
12.4 The use of the promotional code is conditioned only to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
12.5 Promotional codes are not exchangeable/exchangeable for cash.
12.6 Boombap Wear (HOL) has no obligation to reissue or return promotional codes. However, in case Boombap Wear (HOL) decides to reissue or refund a promotional code, you need to have access to the initial promotional code. For this, you must keep a copy of your promotional code, otherwise it cannot be reissued or replaced in case of loss.
12.7 In cases where Boombap Wear (HOL) reissues/refunds the promotional code, the discount of this value can only be applied to a purchase equal to or greater than the purchase in which the discount/promo code was issued.
12.8 Without prejudice to any other rights, Boombap Wear (HOL) may/has the right to immediately invalidate the promotional code if Boombap Wear (HOL) has reason to suspect that a promotional code is being used: in violation of assumptions mentioned above, by usurpation or in other cases where Boombap Wear (HOL) has reasons to do so.
The fulfillment of all orders placed on the website is subject to availability. Boombap Wear (HOL) tries to ensure that all items offered for sale on the site are in stock. However, Boombap Wear (HOL) reserves the right not to accept any orders or cancel orders already confirmed for products that no longer have stock. In these cases, Boombap Wear (HOL) will inform the customer if such fact and will refund the amount paid.
Offers on the website are valid only for the time they are displayed on the website, unless otherwise stated on the website. Boombap Wear (HOL) is not bound by any offer in the event of errors or mistakes in spelling, prices or others in the information on the website. Boombap Wear (HOL) reserves the right to cancel any purchase and sale entered into under such errors.
15.1 Boombap Wear (HOL) will only be liable for damages suffered by the customer in case such damages result from breaches attributable to the contractual obligations of Boombap Wear (HOL) to the customer, or in the case of Boombap Wear’s liability (HOL ) result from the applicable legal law.
15.2 If the customer has suffered damages related to the activity of the website, Boombap Wear’s liability shall be limited to:• Damage to Boombap Wear products or other materials; • Reasonable and verifiable costs incurred by the customer to find the cause and amount of compensation attributable to the damage; • The maximum refund of the above mentioned indemnity will be (if applicable) the price of the products in question.
15.3 Boombap Wear (HOL) cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Boombap Wear (HOL) cannot be held responsible for damages suffered by the customer as a result of improper use of our products.
15.4 Boombap Wear (HOL) is not responsible for damage resulting from incorrect information on the website.
15.5 In case the customer suffers damages that are the result of gross negligence or intent on the part of Boombap Wear (HOL), none of the limitations contained in this article apply.
The present general conditions and all emerging disputes that are related to these general conditions, including their validity, the use of the website or any purchase on the same shall be governed by Portuguese law.
Boombap Wear (HOL) has the right to change these Terms & Conditions at any time. The customer is subject to the principles and terms in force on the date of his order, unless the law or the competent authority imposes any change to them.
Although Boombap Wear (HOL) works its website carefully, the information, text, graphic documents, movies, music and/or other services may contain errors or be incomplete or incorrect. Boombap Wear (HOL) cannot be held liable for any damages resulting from the use (or inability to use) the website, including damage caused by viruses or any inaccuracy or imperfection of information, unless such damage is the result of intent or negligence on the part of Boombap Wear (HOL).
All brand names, product names and titles used on the website are trademarks or registered names of Boombap Wear (HOL) or trademarks and registered names of other holders. The user/customer of the website is not authorized to use or reproduce any of these trademarks or registered names as this constitutes a violation of the rights of the holders. Everything relating to the design, text, documents, films, music and/or other services of the website, the selection and organization of the website, as well as all software compilation (including applets) and all other materials on the website are proprietary. of Boombap Wear (HOL) and its suppliers. Users/customers are only authorized to electronically copy and print portions of the website if this is necessary to place an order on the website or to use the website as a source for purchase. The user/customer is not authorized to make any other use of the website or the information and materials contained therein, including reproduction for purposes other than those mentioned above, modification, distribution or republication. If the user/customer intends to use information or materials from the site, he/she needs to obtain prior written authorization from Boombap Wear (HOL).
The Online Dispute Resolution website is an official website run by the European Commission dedicated to helping consumers and merchants resolve their disputes out of court.
Lisbon Consumer Conflict Arbitration Center
Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
CIAB – Consumer Information, Mediation and Arbitration Center (Consumption Arbitration Court)
CNIACC – National Center for Information and Arbitration of Consumer Disputes
Coimbra District Consumer Conflict Arbitration Center
Algarve Consumer Conflict Information, Mediation and Arbitration Center
Porto Arbitration and Consumption Information Center
European Platform for Online Dispute Resolution
Online Complaints Book: www.livroreclamacoes.pt
The website www.boombapofficial.com is published by the company House of Lamosa, Lda, a Portuguese company, registered at the Commercial Registry Office under number 516 148 648, with registered office at Rua de São Martinho nº 1134, 4805-537 Guimarães, Portugal, telephone number +351 253 575 559.
Here you can consult the current BoomBap promotional campaigns and the corresponding terms and conditions of use in force.
Terms and Conditions for the “BLACK WEEK” Campaign.
- Campaign valid from November 15th to November 21st 2021;
- Up to 40% discount on all selected items;
- Cannot be combined with other existing campaigns;
- Subscription to this campaign implies full acceptance of the conditions associated with it;