Privacy Policy

PRIVACY POLICY

BOOMBAP WEAR PRIVACY POLICY

BOOMBAP WEAR works on trust and transparency. This commitment is transferred to the day-to-day relationship with our customers, employees and suppliers. The privacy and security of the data you entrust to us are a priority for us.

It is our commitment to only collect, store, process, transmit or delete your personal data with transparency and essential to provide you with the best services. We will inform you of how we use your personal data and for what purposes, ensuring that we collect, share and store your personal data with reference to best practices in the field of security and protection of personal data.

When your personal data is collected, stored, processed, transmitted or deleted by other entities, we demand the same level of privacy and security.

We want you to feel confident that your personal data is safe with us, as we are always committed to protecting your privacy, and we take our responsibilities with regard to the protection of your personal data with great seriousness and commitment.

The use and protection of the Customer’s personal data that are under the responsibility of BOOMBAP WEAR comply with the provisions of EU Regulation 2016/679.

Whenever you have any questions about the use we make of your personal data, we will be available to help you via email info@boombapofficial.com

The website www.boombapwear.com is published by the company House of Lamosa, Lda, a Portuguese company, registered at the Commercial Registry Office under number 516 148 648, with registered office at Rua de São Martinho nº 1134, 4805-537 Guimarães, Portugal, telephone number +351 253 575 559.

The person responsible for the processing of personal data is the company House of Lamosa, Lda, a Portuguese company, registered at the Commercial Registry Office under number 516 148 648, with registered office at Rua de São Martinho nº 1134, 4805-537 Guimarães, Portugal , phone number +351 253 575 559.

In this Privacy Policy, the term “Personal Data” means the set of information that relates to you and that allows us to identify you, directly or indirectly. Your personal data may include, for example, your name, your tax identification number, your contacts (physical or electronic), your transactions and your interactions with us.
We may also receive your personal data from other companies, namely when they collect, process or store them under a service provision contract.

BOOMBAP WEAR may collect the following categories of personal data:
i. Customer data – name, address, telephone, email, date of birth, gender and signature – when joining a loyalty program;
ii. Customer data – name, email, phone number, and list of topic you wish to receive news from – when subscribing to our newsletter;
iii. Customer data – name and tax identification number – when purchasing our products or services;
iv. Customer data – name and email  – when sharing your comments about purchased products online;
v. Data of users with online purchases:
   A. The. User identification data – name, email, address, tax identification number – when making an online purchase;
   B. Credit card data – name of the cardholder, card number, its validity and respective security code – when paying by credit card;
   C. Customer data for home deliveries – name, address, postal code, telephone number, email, purchase details – when requesting home delivery of the purchase made.
saw. Customer data for after-sales services – name, address, postal code, telephone number, e-mail, purchase details, item warranty – when requesting the repair/repair of an item or making a quality claim;
vii. Recording of calls, emails or chats for remote contacts – when contacting the customer support team.

We use your personal data for the following purposes:
i. Loyalty program management – to facilitate your purchase process, we guarantee the attribution of program benefits and the management of your Customer account;
ii. Direct marketing and marketing – to inform you about news and offers that may be of interest to you;
iii. Transaction management – ​​for issuing invoices for the purchase of goods and services;
iv. Home deliveries – so that we can deliver your purchases to your home;
v. Customer support contacts – to be able to provide you with a support service, before, during and after the sale;
saw. Guarantees and after-sales support – to allow you to access repair services for the products you have purchased under warranty and we can repair or replace them;
vii. Service management – ​​so that we can provide you with the service that you have contracted with, for example, alerts or requests for stock availability of products;
viii. Online Feedback Management – to allow you to register and consult product reviews online.

We retain your personal data only for as long as is necessary to fulfill the objectives in point 3. and to comply with the law.

Once the maximum retention period has been reached, your personal data will be anonymized or securely destroyed/erased.

The most relevant retention periods are as follows:
i. Loyalty program management – we retain all your personal data for 3 years after your last purchase at a Boombap Wear store or Online store. If you haven’t made purchases, we keep your personal data for 3 years after your enrollment in the loyalty program;
ii. Marketing and direct marketing – if you are a loyalty program Customer, we retain your data for 3 years after your last purchase or, if you have not made any purchases, for 3 years after your enrollment in the program. Otherwise, the retention period is 2 years after the last reaction to our communications (eg opening an email, clicking on the SMS link, among others);
iii. Transaction management – ​​credit card data used in transactions are retained by the respective service providers for a period of 3 years. In the case of other data associated with transactions, we retain your data for a period of 10 years.
iv. Home deliveries – we retain your data for a period of 10 years;
v. Customer support contacts – we retain the recording of your calls and the record of your written interactions for 6 months;
saw. Guarantees and after-sales support – we retain your data for a period of 2 years;
vii. Service management – ​​we retain your data for a period of 1 year;
viii. Online comment management – we retain your data for a period of 3 years after the comment has been registered online.

When the maximum retention period defined above has expired, we will send you a notification with the option to ask us to retain your personal data for an additional period, thus preventing them from being deleted.

If you make this request to us, a new retention period will apply, with a duration corresponding to the pre-defined one for the processing purposes in question. For example, if you ask us to keep your personal Loyalty program Management data for a period longer than the maximum retention period (3 years after the last purchase date or 3 years after your enrollment in the program), this data will be kept for an additional period of 3 years after the date of that order or 3 years after the date of your last purchase.

BOOMBAP WEAR may communicate your personal data:
i.to the company of the HOL Group, to which the Head of Care belongs: House Of Lamosa commerce and industry of textile and indoor and outdoor clothing.
ii. to third party BOOMBAP WEAR service providers, namely companies involved in the process of purchasing and managing collections, transport, storage, marketing, hosting of websites and bank agencies.

BOOMBAP WEAR resorts to subcontracting reputable service providers, who may process Customers’ data exclusively for the purposes established by BOOMBAP WEAR, complying with legal rules on personal data protection, information security and other applicable rules. These companies are provided with only the personal data necessary for the provision of the service in question.

When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

We identify below who are the subcontractors to which we transmit or share your personal data, as well as the purpose of each subcontract:

  • Egoi Portugal – sending of segmented Digital Advertising and Communication;
  • Facebook Ireland Limited –sending targeted digital advertising and communication;
  • Pinterest Europe Limited – submission of targeted digital advertising and communication;
  • Google Ireland Limited – sending targeted digital advertising and communication.

BOOMBAP WEAR may transfer your personal data to third countries to the European Union, maintaining the same level of guarantee of protection of those data.

We have a variety of information security measures, in line with the best national and international practices, in order to protect your personal data, including technological controls, administrative, technical, physical measures and procedures that guarantee the protection of your personal data, preventing its misuse, unauthorized access and disclosure, its loss, its undue or inadvertent alteration, or its unauthorized destruction. In terms of information security, we assume the same commitment to continuous improvement that we are guided by in our daily activity.

Among others, we highlight the following measures:
i. Restricted access to your personal data only by those who need it for the purposes we set out above;
ii. Only securely storing and transferring personal data;
iii. Protection of information systems through devices that prevent unauthorized access to your personal data;
iv. Implementation of mechanisms that guarantee the safeguarding of the integrity and quality of your personal data;
v. Permanent monitoring of information systems, with the aim of preventing, detecting and preventing the misuse of your personal data; saw. Redundancy of personal data storage, processing and communication equipment to avoid loss of availability.

When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies allow us to improve the performance and browsing experience of our users, enabling us to store and retrieve information about their browsing habits in order to customize browsing according to their preferences.

The cookies that BOOMBAP WEAR collects do not allow the user to be identified, they only store generic information, namely the form and/or place of access and the way in which you use the Websites. Cookies only retain information related to your preferences as a user. These are the types of Cookies we use on www.boombapwear.com:
i. Session cookies: temporary cookies that remain in the browser’s cookie file until the website is left, so no record remains on the user’s hard drive. The information collected by these cookies is used to analyze traffic patterns on the website. Session cookies make it possible to improve the content and usability of the website.
ii. Analysis cookies: These are those that are treated well by us or by third parties, allow us to quantify the number of users and carry out measurement and statistical analysis of how users use the service offered. We examine your navigation on our website, with the aim of improving the supply of products or services that we make available to you.
iii. Advertising cookies: These are those that are treated well by us or by third parties, allow us to manage in a more efficient way the offer of advertising spaces that exist on the website, being able to analyze your browsing habits and show you advertising related to yours. browsing profile.

If you prefer not to allow cookies, you have the possibility to disable cookies in the internet browser (browser) you use, but you should bear in mind that some web pages may not be displayed correctly.

All browsing browsers allow the user to accept, refuse or delete cookies by selecting advanced browser settings. The configuration of cookies can be done in the menu “options” or “preferences”. You should, however, be aware that disabling cookies may prevent some web services from working correctly, which may partially or totally affect your browsing on the website.

In certain circumstances, you have the right to access or request us to:
i. Additional information about our use of your personal data;
ii. Your personal data;
iii. That we transmit your personal data that you have provided us to another entity;
iv. Updating your personal data;
v. The deletion of your personal data;
saw. Not to be subject to individual and automated decisions;
vii. Opposition to the processing of your personal data;
viii. Limiting the way we use your personal data while we correct it or clarify any doubts about its content or our use of it;
ix. The provision of a channel so that you can challenge decisions based on your personal data.

You also have the right to withdraw or change, at any time, the consent you have given us to use your personal data.

The exercise of these rights is excepted when your personal data are used to safeguard the public interest, namely in cases of detection and prevention of crimes.
To exercise your personal data protection rights or whenever you have any questions about the use we make of your personal data, please contact us via email to info@boombapofficial.com

If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can complain to the National Data Protection Commission (CNPD) – Address: Rua de São Bento, 148 – 3º , 1200-821 Lisbon – Telephone: +351213928400 – Fax: +351213976832 – E-mail: